MOHAME HEDI

Directed a team of staff members, implementing robust training programs and performance evaluations that improved service delivery and operational flow.

Developed and managed staff schedules, optimizing coverage and efficiency to ensure smooth operations across all shifts.

Ensured exceptional customer service by actively engaging with guests, promptly addressing concerns, and professionally resolving complaints, enhancing guest satisfaction.

Maintained high standards of food quality and presentation, ensuring a consistent and delightful dining experience for all patrons.

Managed daily restaurant operations, overseeing opening/closing procedures and maintaining high standards of production, productivity, and customer service.

Implemented effective cost-control measures and inventory management, optimizing food and beverage costs while maximizing profitability.

Responded efficiently and accurately to customer complaints, resolving issues to maintain a high level of customer satisfaction.

Trained new and existing employees on best customer service practices and maintained a safe, healthy environment by enforcing sanitation standards and procedures.

Collaborated with the chef and restaurant manager to develop and update menus, integrating customer preferences and food trends to enhance offerings.

Provided excellent customer service by greeting and assisting guests, addressing concerns, and ensuring a positive dining experience.

Assisted in recruiting, training, and supervising restaurant staff, monitoring performance, and providing guidance for improvement.

Oversaw daily operations, including opening and closing procedures, and maintained food quality standards through vigilant monitoring of preparation and presentation.

Resolved customer complaints and employee conflicts professionally, ensuring guest satisfaction and a harmonious work environment.

Successfully optimized store revenue and profits by achieving budget targets through dynamic leadership and strategic operational management.

Oriented, trained, and provided direction to team members, significantly improving store productivity results.

Implemented and enhanced high levels of service quality and sanitation standards across all facilities, ensuring efficient and friendly service for all guests.

Monitored floor operations to maintain service standards, promoting quality and productivity while fostering a positive and safe work atmosphere for the team.